Reference

What Governs Your Account on 789apk

These terms set out the rules that apply when you access 789apk, including how we handle your account data, what you agree to when you make a deposit via DANA, OVO, or GoPay, and what rights you hold.

Account TermsPrivacy & DataPayment ConditionsDANA / OVO / GoPay UseJurisdiction Notice
789apk What Governs Your Account on 789apk
CONTACT PATHS

How to Reach Us on Legal or Policy Matters

Live Chat Support Our live chat team handles account and policy queries around the clock. Start a chat from any page on 789apk and you will be connected to an agent who can escalate legal requests.
Email for Legal Requests For formal data access requests or written policy queries, email our support address. We acknowledge all legal inquiries within one business day and respond in full within a reasonable timeframe.
Account Help Centre Your account dashboard includes a help section where you can raise disputes, request transaction records for DANA, OVO, or GoPay deposits, and flag policy concerns directly through your logged-in session.
DATA & SECURITY

How We Protect Your Account and Handle Your Data

Account Security Practice Your account is protected by OTP verification at login and during withdrawal requests. We do not store your DANA, OVO, or GoPay credentials — only the transaction reference is logged on our side.
Cookie and Tracking Policy We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can adjust cookie preferences from the settings menu on any page of the site.
Data Retention and Deletion Active account data is held for the life of your account. After closure, we retain records for the period required by our internal compliance schedule. You may request a copy of your data at any time via support.
How to Request Changes To correct personal details on your account, log in and visit your profile settings or contact live chat. For formal erasure or data portability requests, submit these in writing via our support email.

Common Questions About Our Legal Terms

Yes. By accessing the platform you agree to these terms. Whether access is lawful in your region depends on local Indonesian law — you are responsible for confirming this before you use the platform.

We hold your registration details, login history, and transaction references for deposits and withdrawals made via DANA, OVO, or GoPay. Contact support to request a summary of your account data.

You can request deletion of personal data after closing your account. Payment transaction records tied to DANA, OVO, or GoPay are retained for audit purposes and cannot be fully erased on request.

Open a dispute through live chat or your account help section. For written formal disputes, use the support email. We acknowledge all disputes promptly and aim to resolve them within a reasonable period.

We share data only with payment processors such as DANA, OVO, and GoPay to complete transactions, and with service partners operating under confidentiality obligations. We do not sell account data to third parties.

We notify you of material changes via your registered contact details before they take effect. Continuing to use the platform after a change notice means you accept the updated terms as they apply to your account.