Reference

How 789apk Handles Your Account Data

Your account data — including wallet transactions through DANA, OVO, and GoPay — is handled with clear retention rules and access controls.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyYour Right to Access & DeleteIndonesia-Eligible Regions

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CONTACT & REQUESTS

Reach Us About Your Privacy

If you want to review, correct, or remove data tied to your 789apk account, our Indonesia support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record without delay.

Team online

Live Chat

Available around the clock from the lobby — open the chat icon on any page and select 'Account & Privacy' to route your request to the right team.

Email Support

Send your data request to our support address with your account email in the subject line. We aim to acknowledge within one business day.

In-App Help

From your account wallet screen, tap Help then Privacy Request. This path pre-fills your account details so the team can act without asking for them again.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how we run account operations — from the moment you link a payment method to the moment a withdrawal is verified. Here is what that looks like in practice across the four areas that matter most to your account.

Encryption in Transit

All data exchanged between your device and our servers — including DANA, OVO, and GoPay transaction details — travels over SSL-encrypted connections. No payment token is stored in plain text.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can clear cookies from your browser settings at any time without losing your account.

Retention and Deletion

Account data is kept while your account is active. Once you request deletion and we verify your identity, personal records are removed from active systems within the period required by applicable local regulation.

Who Can Access Your Data

Access to account records is limited to staff who need it to process transactions or respond to support requests. We do not share your data with advertisers or unrelated third parties.

What This Privacy Policy Covers

789apk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on 789apk, we collect the information needed to operate your wallet and process transactions — your registered name, contact details, and payment identifiers linked to DANA, OVO, or GoPay. We do not sell this data to third parties. Session data and

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device identifiers are logged to maintain account security and detect irregular access patterns; this applies whether you reach the lobby from a mobile browser in Batam or a desktop connection elsewhere. Data is retained for as long as your account remains active and for a period
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afterward as required by applicable regulations in eligible regions. You may request a copy of your stored data or ask us to delete it by contacting our support team — requests are processed in the order received. Availability of all services, including data-handling rights, depends on
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local law and the region from which you access the platform. We update this policy when our data practices change; the current version is always posted at this address.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Questions About This Policy

These are the questions we hear most often about how 789apk handles account and payment data. If your question is not here, contact support directly.

We collect your registered name, contact details, and the payment identifiers you link — such as your DANA, OVO, or GoPay account reference — along with device and session data used to secure your login.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality obligations.

Contact our support team via live chat or email with your registered account email. We will locate your record and send a summary of stored data within the timeframe required by applicable local rules.

Yes. Submit a deletion request through in-app Help or email support. After we verify your identity, personal data is removed from active systems in line with local regulatory retention requirements.

We retain records for the period required by applicable regulations in eligible regions after account closure. Once that period passes, personal data is removed from active storage.

We use session cookies for login continuity and analytics cookies to improve lobby navigation. You can clear or block cookies through your browser or device settings without affecting your account credentials.

How 789apk Handles Your Account Data

Reach Us About Your Privacy

Live Chat

Email Support

In-App Help

How We Protect and Manage Your Data

Your Questions About This Policy

01 What personal data does 789apk collect when I open an account?

02 Does 789apk share my data with third parties?

03 How do I request a copy of the data you hold about me?

04 Can I ask 789apk to delete my account data?

05 How long does 789apk keep my data after I close my account?

06 Does 789apk use cookies, and can I control them?

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